QGate intelli-CTi™ for SageCRM - CRM & Telephony Integration
Generate new efficiencies from your Sage CRM system by integrating it with intelli-CTi for Sage CRM. Screen-pop inbound calls and dial contacts and companies at the touch of a button. You can also use the call lists and new groups functions in Sage CRM v6 so your campaigns and telesales activities are more productive than ever before.
QGate intelli-CTi key features include:
- Enable screen popping of relevant information when you make or receive a call
- Increase the speed and accuracy of outbound calling by enabling direct call handling from within Sage CRM applications
- Customizable user preferences and on-screen displays and controls providing visual feedback of call status
QGate intelli-CTi benefits:
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Improved customer service levels
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by identifying the caller and having their details instantly available even before you answer |
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Increased staff productivity
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by allowing you to handle more incoming calls and increasing the speed and efficiency of outbound calling |
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Reduces costs
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through reduced call time and the ability to answer calls more efficiently and quickly, leading to increased productivity and lower overhead |
You can deploy intelli-CTi™ for SageCRM in a wide variety of configurations, including Automatic Call Distribution (ACD) systems and Integrated Voice Response (IVR) environments. This is another example of how QGate intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use. intelli-CTi™ is compatible with most open telephone systems (TAPI, TSAPI, CSTA, MiTAI, OAI and more). To find out more about the compatibility of your phone system read our intelli-CTi Compatibility Guide.
QGate intelli-CTi Free Download
Find out for yourself - click on the Download Free Trial button on the right of this screen to get a download of the intelli-CTi product.