QGate intelli-CTi™ for Microsoft Dynamics - CRM & Telephony Integration

QGate intelli-CTi™ for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. QGate intelli-CTi for Microsoft Dynamics CRM enables you to optimize your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.

intelli-CTi for Microsoft Dynamics CRM enhances profitability through increased productivity and customer satisfaction

QGate intelli-CTi Family benefits:

• Streamlined telephony activity within your business
• Improved customer relationships, service levels and customer satisfaction
• Increased telephone call efficiency and throughput
• Personalized telephone interaction - identifying callers automatically
• Increased business productivity
• Reduced development costs with ease of deployment and implementation
• Flexible deployment across multiple sites

Further information can be found on the Computer Telephony Integration with QGate's intelli-CTi Solution Family page.

QGate intelli-CTi for Microsoft Dynamics CRM key features include:

• Delivering great customer service through the instant retrieval of Account and Contact information in Microsoft Dynamics CRM when a telephone call is received.
• Automating the dialing of Microsoft Dynamics CRM Accounts, Contacts and Leads.
• Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing from within Microsoft Dynamics CRM.
• Automatic recording of telephone call statistics, combined with associated customer data to enable valuable analysis and business intelligence.
• Automatic logging of telephone call information within Microsoft Dynamics CRM for audit tracking, performance analysis and complete CRM call history management.
• Telephone system independence with a wide range of telephone system compatibilities; including Avaya, Cisco and a whole host of other systems by supporting all the major phone event protocols. See our intelli-CTi Phone System Compatibility List for full details .
• Seamless integration into Microsoft Dynamics CRM.
• Elegant desktop integration with dynamic, active sidebar display.
• On-screen call display (soft-phone) with essential call handling capability.
• Multiple telephone call support.
• In-call note capture capability.
• Rapid implementation.
• Flexible and extendable framework solution - intelli-CTi has been future-proofed with its open and flexible design. For example, if the environment changes or the phone system is upgraded, the solution will not need re-engineering.
• Multi-site CRM deployment with multi-telephone system support.

Deployment Compatibility Matrix

The table below shows the compatibility of intelli-CTi for Microsoft Dynamics CRM with the following CRM deployments:

	CRM 4				CRM 2011
Client	Online	Shared Partner Hosting	Dedicated Partner Hosting	On Premise	Online	On Premise
Internet Explorer 6 (SP1)
Internet Explorer 7
Internet Explorer 8 (32-bit)
Internet Explorer 8 (64-bit)
Outlook 2003 (SP3 or above)
Outlook 2007 (SP2 or above)
Outlook 2010 (32-bit)
Outlook 2010 (64-bit)

   = Not Available or planned      =Available Now       = Future development - date to be confirmed

QGate intelli-CTi Free Download

Find out for yourself how intelli-CTi can help your business - click on the Download Free Trial button on the right of this screen to get a free download of intelli-CTi for Microsoft Dynamics CRM.