QGate intelli-CTi™ for Microsoft Dynamics 365 / Dynamics CRM & Telephony Integration
Integrate your Phone System with Microsoft Dynamics 365 or Dynamics CRM
QGate's intelli-CTi for Microsoft Dynamics 365 or Dynamics CRM provides a sophisticated Computer Telephony Integration (CTI) solution for your Microsoft Dynamics 365 / Dynamics CRM system, providing your business with the following benefits:
- Drive customer satisfaction
- Improve User efficiency and throughput
- Streamlined the telephony activities within your business
- Increase the telephone call efficiency
- Personalise telephone conversations - identifying callers automatically
- Increase business productivity
- No development costs with easy deployment and implementation
- Flexible deployment across multiple sites and large scale implemenations
- Support of a wide range of telephone switches
- Supports Microsoft Dynamics 365, CRM 2011, 2013, 2015, 2016 Online and On Premise
- Supports Unified Service Desk (USD)
Do you manually dial telephone numbers, look up Contacts and capture call information by hand?
intelli-CTi improves your customer interactions' effectiveness and your users' productivity. Your users will be able to dial Contacts directly from an application with a single-click and automatically identify incoming callers displaying contact information before they answer the telephone, with intelli-CTi.
intelli-CTi is displayed in a dynamic sidebar, see left, as part of the users desktop, enabling them to fully interact with their applications whilst maintaining complete control of the telephone call.
Each phone call is presented within the intelli-CTi sidebar, with information about the caller, call controls and a unique in-call note capture capability.
Full product details and a free trial are available on the www.intellicti.com website.