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QGate intelli-CTi™ for Microsoft Dynamics 365 / Dynamics CRM & Telephony Integration

Integrate your Phone System with Microsoft Dynamics 365 or Dynamics CRM

QGate's intelli-CTi for Microsoft Dynamics 365 or Dynamics CRM provides a sophisticated Computer Telephony Integration (CTI) solution for your Microsoft Dynamics 365 / Dynamics CRM system, providing your business with the following benefits:

 

CRM & Telephony Integration User ExperienceDo you manually dial telephone numbers, look up Contacts and capture call information by hand?

intelli-CTi improves your customer interactions' effectiveness and your users' productivity.  Your users will be able to dial Contacts directly from an application with a single-click and automatically identify incoming callers displaying contact information before they answer the telephone, with intelli-CTi.

intelli-CTi is displayed in a dynamic sidebar, see left, as part of the users desktop, enabling them to fully interact with their applications whilst maintaining complete control of the telephone call.

Each phone call is presented within the intelli-CTi sidebar, with information about the caller, call controls and a unique in-call note capture capability.

 


CTI for Microsoft Dynamics 365 / Dynamics CRMFull product details and a free trial are available on the www.intellicti.com website.