QGate intelli-CTi™ for Microsoft Dynamics - CRM & Telephony Integration
QGate intelli-CTi™ for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. QGate intelli-CTi for Microsoft Dynamics CRM enables you to optimize your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.
intelli-CTi for Microsoft Dynamics CRM enhances profitability through increased productivity and customer satisfaction
QGate intelli-CTi Family Benefits:
- Streamlined telephony activity within your business
- Improved customer relationships, service levels and customer satisfaction
- Increased telephone call efficiency and throughput
- Personalized telephone interaction - identifying callers automatically
- Increased business productivity
- Reduced development costs with ease of deployment and implementation
- Flexible deployment across multiple sites
- Supports Microsoft Dynamics CRM 2011, 2013, 2015 and Online
QGate have undertaken the extensive verification and testing process outlined by Microsoft to ensure our telephony integration solution for Microsoft Dynamics CRM (intelli-CTi) is officially approved and supported by Microsoft.
Successful completion of this process has awarded QGate’s solution to be the only official “Certified for Microsoft Dynamics” (CfMD) telephony solution and assures our customers of our highest level of commitment to working with Microsoft as your solutions provider.
QGate provide Microsoft Unified Service Desk (USD) Support in V1.5 of intelli-CTi for Microsoft Dynamics CRM and further information on our Microsoft Unified Service Desk (USD) Support can be found in the Product Tour and in the USD Support Datasheet.
Further information can be found on the Computer Telephony Integration with QGate's intelli-CTi Solution Family page.
QGate intelli-CTi for Microsoft Dynamics CRM Features
Further information on the intelli-CTI for Microsoft Dynamics CRM features and functionality can be found in the Product Tour.
intelli-CTi CRM Relationship Management
By the very nature of CRM, the importance of relationship management is at the heart of your customer interactions. Microsoft Dynamics CRM provides many key aspects and features in support of customer interaction, with the key being to harness these aspects through relationships to leverage the true power and success of good Customer Relationship Management.
During the life-cycle of a telephone call and your use of Microsoft Dynamics CRM, you can touch upon many aspects of CRM during telephone interaction with your customers. A telephone call can often relate to many entities within your CRM solution, such as CRM Accounts, Contacts and/or Leads; together with possible relationships to CRM Activities, History, Opportunities and/or Cases.
intelli-CTi for Microsoft Dynamics CRM provides extensive support to manage these important complex CRM relationships across the multitude of CRM entities that may relate to a telephone call. Ensuring that each call-related CRM entity, and their relationships to each other are duly linked and recorded within the CRM system. Thus providing a complete 360º historical record within CRM of all telephony activity and all related CRM entities.
Try intelli-CTi For Yourself
Take our 30 Day Free Trial today to find out how integrating your Microsoft Dynamics CRM and Telephone system will benefit you.