M5

Connection:	Proprietary
Driver required:	None
Firewall ports required:	HTTPS: 443 This would normally be intrinsically open. If there is a firewall issue, it is more likely to be a restriction to 'known IP addresses only'.
Firmware version required: (for new installations)	N/A
Other requirements:	The username will be used to download the devices. It needs to be configured to have security access to this information and the ability to monitor these devices.
Directory download:	Extensions only

Architecture

The M5 platform is a hosted solution using Cisco handsets. These handsets typically provide a full range of functionality (i.e., Answer, Hold, etc.)

Notes

If there is problem connecting, it is likely to be connected to the login. Please check with M5 whether the user can access the required devices.