intelli-CTi for SalesLogix

Integrate your SalesLogix system and telephony systems with intelli-CTi to build valuable Business Intelligence.  Deliver increased productivity, improved reporting and enhanced activity management.

Quickly extend the value of your CRM system and focus more attention on your customer contact.

With intelliConnect and intelli-CTi Directory Services you can quickly identify and search contacts from your CRM system without opening your SalesLogix application.

intelli-CTi delivers easier access to contacts in your SalesLogix database. Call them at the touch of a button or identify a caller before you even pick up the phone. Productivity will increase along with your management and understanding of customers and prospects.

intelli-CTi Advanced

In TAPI and TSAPI telephony environments, intelli-CTi Advanced enables:

• Inbound and outbound single action call handling,
• Call history and missed call logging,
• Increased call efficiency and customer satisfaction,
• Integrated campaign management,
• Highly customizable user preferences.

intelli-CTi provides an on-screen call handling application (SoftPhone), for the management of calls. The SoftPhone, with its 'always on top' display option, floats on the desktop and gives users control of the call:

Testing your intelli-CTI solution

Testing your intelli-CTI solution Test deployments are easy to manage with the Virtual Telephony Server which enables the replication of CTI scenarios without having to go into production:

Simulate inbound calls; testing the integration with your front-end applications without the need to generate live calls.  Test outbound calls with differing results; answered, busy, no answer, etc.  The VTS is a valuable tool to aid in the quick delivery of your integrated solution.